The Intercom Blog

Published Jul 21, 2022 30 min

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.

Liam Geraghty

Published Jul 20, 2022 8 min

Intercom’s product principles: How technical conservatism helps us scale faster and better

Published Jul 19, 2022 7 min

Building high-performing Research and Data Science teams with clear career paths

Published Jul 19, 2022 74 min

Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

Published Jul 16, 2022 5 min

What is a customer data platform?

Published Jul 15, 2022 5 min

Best practices for securing your Intercom workspace

Published Jul 15, 2022 3 min

Hola, bonjour, olá – say hello to new multilingual support in Intercom

Published Jul 14, 2022 10 min

Building a resilient system: Our journey to observability at Intercom

Published Jul 14, 2022 21 min

Stripe’s James Dyett on a customer-first approach to sales

Published Jul 12, 2022 2 min

What is omnichannel support?