The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 29, 2021 4 min

Supercharge your learning with the 15-minute rule

When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-minute rule to strike a balance between the two.

Martin Brennan

Published Nov 25, 2021 30 min

CX author Dan Gingiss on turning customers into your own salesforce

Published Nov 24, 2021 7 min

Make better decisions faster: The 6 stages of quick, effective decision-making

quick, effective decision-making process (1)

Published Nov 23, 2021 3 min

Welcoming new senior leaders to Intercom

Intercom Executive Hires announcement – Cheree McAlpine, Sanj Bhayro, Fred Ball, and Anna Griffin

Published Nov 17, 2021 26 min

Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging

Published Nov 17, 2021 4 min

You can’t always get what you quant: Bringing numbers to life through user research

Published Nov 17, 2021 8 min

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Published Nov 16, 2021 7 min

From cost center to value driver: How support metrics are evolving

Published Nov 15, 2021 7 min

5 ways engineers can make a positive impact outside the code editor

Published Nov 11, 2021 31 min