The Intercom Blog

Published Nov 16, 2021 7 min

From cost center to value driver: How support metrics are evolving

Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.

Zara Burke

Published Nov 15, 2021 7 min

5 ways engineers can make a positive impact outside the code editor

Published Nov 11, 2021 31 min

UserOnboard’s Samuel Hulick on designing paths, not products

Published Nov 10, 2021 4 min

Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service

Published Nov 9, 2021 19 min

Growing up without growing old: How to keep the startup spirit as you scale

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Nov 4, 2021 19 min

Meet the team: Intercom’s Brand Studio on evolving our brand

Published Nov 3, 2021 6 min

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Published Nov 2, 2021 7 min

People leave managers, not companies – 4 ways to better support your team

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report