The Intercom Blog

Published Feb 17, 2025 3 min

Response Time: Vol. 40

In our latest “Response Time” interview, we ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.

Kate Sugrue

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 12, 2025 9 min

How Intercom ensures data privacy and safety in the age of AI

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Feb 6, 2025 5 min

From support to sales: Turn ecommerce conversations into customers with Fin

Published Jan 30, 2025 27 min

Scaling Customer Support with AI: Nuuly’s Winning Formula

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

Published Jan 24, 2025 10 min

Designing for clarity: How we restructured Intercom’s information architecture

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst