The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 16, 2024 3 min

Response Time: Vol. 35

In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about… Read more

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella

Published Sep 9, 2024 30 min

The Ticket: Leadership’s role in creating a customer-centric culture

The Ticket Intercom Ruth O'Brien and Blake Morgan

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

Intercom Pioneer 2024 AI Customer Service Summit

Published Sep 2, 2024 3 min

Response Time: Vol. 34

Response Time: Pat Barlow, Dovetail

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Aug 19, 2024 3 min

Response Time: Vol. 33

Response Time Vol. 33 Sam Miller, Support Operations Manager at Dental Intelligence

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Intercom Off Script Episode 5 – President Archana Agrawal

Published Aug 2, 2024 4 min

Response Time: Vol. 32