Customer Service27 February 2024
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
AI & Automation21 February 2024Five key takeaways about AI product management
Customer Service20 February 2024Want to keep your customers? AI can help
Customer Service19 February 2024Response Time: Vol. 22
News & Updates14 February 2024Our AI agent Fin now supports your customers in 45 languages
Customer Service13 February 2024Defining customer support in 2025: Why it's key to your long-term success
Customer Service6 February 2024What I've discovered implementing an AI-driven customer service strategy
Customer Service6 February 2024Response Time: Vol. 21
Engineering2 February 202410 engineering lessons from 6 years at Intercom
News & Updates31 January 2024Announcing 'The Ticket' and 'Intercom on Product': Get the content you're looking for
Product & Design17 January 2024A new age of UX: Evolving your design approach for AI products
Customer Service16 January 2024Fin, the breakthrough AI agent for customer service, keeps getting better
News & Updates16 January 2024Welcoming our new President, Archana Agrawal
Customer Service10 January 2024Announcing 'The Intercom Customer Service Trends Report for 2024'
Customer Service2 January 2024How to implement live chat support for the best customer experience
Customer Service1 January 2024The ultimate customer support tech stack
Customer Service19 December 202352 weeks that changed everything: 2023 on the Intercom Blog
Customer Service18 December 2023Response Time: Vol. 20
Customer Service13 December 2023Fin is now in the inbox: Meet your support team's new AI assistant
Customer Service5 December 2023Support-ify Wrapped: How can support teams make their numbers pop?