Customer ServiceRuairí GalavanPhil Byrne19 January 2018
customer support
Customer ServiceEric Fitzgerald11 December 2017Creating a culture of trust in customer support
News & UpdatesRuairí Galavan5 December 2017How to build a help center from scratch
Customer ServicePaulina Welnic7 November 2017The right way to respond to feature requests
Customer ServiceDarragh Browne25 October 2017The secret to great support is teaching users how to fish
Customer ServiceRuth O'Brien30 August 2017How non-technical managers can successfully oversee engineers
Customer ServiceOrla Tuite25 July 2017Embracing a human tone in customer support
Product & DesignNate Munger14 July 2017You are not in the bridge-building business
Product & DesignNate Munger7 July 2017Customer scrutiny leads to better products
Customer ServiceSharon Moorhouse19 June 2017Dear customer support. You don’t need that technical degree.
Customer ServicePenny Gray3 May 2017Giving customer support a seat at the product table
Customer ServiceJeff Gardner7 April 2017Real customer delight isn't over the top
Customer ServiceRuairí Galavan31 March 2017Support tickets alone are not enough – it's time to offer conversational support
Customer ServiceSabrina Gordon14 March 2017Talking tech with non tech people
Customer ServiceJeff Gardner10 March 2017The 5 conversational support metrics that matter
Customer ServiceBrooke Goodbary24 February 2017Why sales and support should be friends, not foes
Customer ServiceDes Traynor10 February 2017How your support team improves your product
Customer ServiceRuth O'Brien8 February 2017How to hire a great customer support rep
Customer ServiceRaechel Lambert1 February 2017Customer support is an investment, not a cost
Product & DesignAdam Risman26 January 2017Insights and lessons from some of the best people in product