support metrics Archives

"How are CS metrics changing in the age of AI?" blog post hero image.

How are customer service metrics changing in the age of AI?

In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.

Beth McEntee

Senior Editor, Intercom

Customer Service 7 min read

From cost center to value driver: How support metrics are evolving

Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.

Zara Burke

Principal Editor, Intercom