ticketing | Inside Intercom

Support 7 min read

Just the ticket: The power of customer support ticketing workflows in Intercom

What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.

Patrick Andrews

Group Product Manager, Intercom

Support 9 min read

No more compromises: Announcing 20+ new features to supercharge your customer support

We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.

Jane Honey

Senior Director of Product, Intercom