Tickets have been a core part of customer service for decades – and for good reason. But when it comes to online businesses, ticketing systems are mostly impersonal, unresponsive, and utilitarian. That’s changing – fast.
Product & Design 9 min read
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
Product & Design 4 min read
The secret to shipping successful product is clearly defining the problem that you’re setting out to solve. Here are some best practices to make that happen.
Customer Service 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.