F.A.Qs from the community

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26 articles in this collection
Written by Damon Alexander

How do you orchestrate your messaging?

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Written by Damon Alexander
Updated over a week ago

Can I auto-tag users and/or conversations in Intercom?

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Written by Damon Alexander
Updated over a week ago

How can I embed videos in an article?

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Written by Damon Alexander
Updated over a week ago

Is Interconnected an Intercom product?

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Written by Damon Alexander
Updated over a week ago

Can I send push notifications through Intercom's API?

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Written by Damon Alexander
Updated over a week ago

Does Intercom send invoices as PDFs?

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Written by Damon Alexander
Updated over a week ago

How do I populate lead information from a Facebook ad conversation?

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Written by Damon Alexander
Updated over a week ago

How do I stop the “Need Help?” pop-up from appearing in the Messenger?

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Written by Damon Alexander
Updated over a week ago

Why does Intercom randomly generate names for anonymous leads?

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Written by Damon Alexander
Updated over a week ago

Can I search Inbox by conversation ID?

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Written by Damon Alexander
Updated over a week ago

Can I pull my reporting data from Intercom to a Google spreadsheet?

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Written by Damon Alexander
Updated over a week ago

How do I untag users in bulk?

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Written by Damon Alexander
Updated over a week ago

Can I delay loading Intercom on my site to reduce the JS load?

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Written by Damon Alexander
Updated over a week ago

How to trigger a series/carousel at the time an event occurs?

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Written by Damon Alexander
Updated over a week ago

Is there a way to trigger a custom bot when our users click a button on our website?

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Written by Damon Alexander
Updated over a week ago

Why won't my API call to create an export job work?

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Written by Damon Alexander
Updated over a week ago

Can I add multiple email addresses to one contact & manually merge duplicates?

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Written by Damon Alexander
Updated over a week ago

Why do I have duplicate users?

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Written by Damon Alexander
Updated over a week ago

Can I assign conversations based on the Facebook page from which they were started?

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Written by Damon Alexander
Updated over a week ago

Is Grammarly compatible with Intercom?

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Written by Damon Alexander
Updated over a week ago

How do I install the same Intercom instance on multiple apps?

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Written by Damon Alexander
Updated over a week ago

Why did I get a security alert from Google when uploading a recent app build?

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Written by Damon Alexander
Updated over a week ago

How can I prevent people from replying to outbound Chat messages?

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Written by Damon Alexander
Updated over a week ago

Can I set up a Product Tour on a dynamic URL?

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Written by Damon Alexander
Updated over a week ago

Is it possible to auto-close a conversation after a certain period of time?

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Written by Damon Alexander
Updated over a week ago

How do I open the Messenger when a button is clicked?

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Written by Damon Alexander
Updated over a week ago