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Discord integration

Bring Fin's AI support to your Discord community

Overview

Configure a Data connector to expose Discord community data to Fin (user info, server membership, and channel history), bringing AI-powered support directly to your community.

On Intercom, you set up the Discord connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.

What you can do

  • Expose Discord user and server membership data to Fin via Data connector
  • Let Fin reference community context when answering support queries
  • Use Discord data to identify users and personalize responses
  • Use Discord data in Fin conversations, Workflows, and Procedures
  • Requires JWT or email OTP user authentication for live use in production

How it works

Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Discord, or start from an AI recommendation.

Set up the API call to your Discord system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.

Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.

Configure

Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.

Read the full setup documentation →

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