Resolve email tickets with Fin
Overview
Fin handles email queries end-to-end: reading the inbound, drafting a reply grounded in your knowledge, and sending it from your own domain. Works on Intercom's native email, and with Zendesk, Freshdesk, HubSpot, and Salesforce email tickets when those helpdesks are connected.
On Intercom, you set up Fin on Email in the same workspace as your Helpdesk inbox, tickets, and reporting, so every channel is managed from one place.
What you can do
- Sends replies from your own domain with SPF/DKIM authentication
- Cites the source articles or data behind every response
- Works on Intercom email plus Zendesk, Freshdesk, HubSpot, and Salesforce
- Routes unresolved tickets to the right queue or agent with full context
- Maintains thread continuity across multiple replies
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Email. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Email channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Email conversations in real time and hands off to a human agent with full context when it can't resolve.
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