Fullstory integration
Bring Fullstory behavior data to Operator and Copilot
Overview
Operator and Copilot can pull information directly from Fullstory, with no custom connector setup, so your support team's AI agents can understand how a customer used your product before they got in touch.
Copilot works inside the Intercom Helpdesk inbox, so your team can use Fullstory information without leaving the conversation.
What you can do
- Prebuilt MCP connection, with no custom connector setup
- Give your support team's AI agents context on what customers did
How it works
Operator and Copilot connect to Fullstory over MCP from your Intercom workspace. The connection is prebuilt, so there's no custom connector to build or maintain.
Fullstory MCP for Operator and Copilot
Operator pulls information from Fullstory over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Fullstory over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
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