BigCommerce integration
Resolve e-commerce support with live BigCommerce store data
Overview
Configure a Data connector to expose BigCommerce data to Fin (order history, product catalog, and customer accounts), enabling end-to-end resolution of e-commerce support queries.
On Intercom, you set up the BigCommerce connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Expose orders, products, and customer accounts from BigCommerce to Fin
- Let Fin reference shipping status, fulfilment details, and inventory
- Answer store support queries with live BigCommerce data
- Use BigCommerce data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for BigCommerce, or start from an AI recommendation.
Set up the API call to your BigCommerce system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
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