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Twilio integration

Extend Fin to SMS and messaging channels via Twilio

Overview

Configure a Data connector to expose Twilio messaging data to Fin (SMS history, voice interactions, and channel data), extending AI-powered support to every channel your customers use.

On Intercom, you set up the Twilio connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.

What you can do

  • Expose SMS and messaging channel history from Twilio to Fin
  • Let Fin reference past customer interactions across Twilio channels
  • Use channel data to give more accurate, context-aware support responses
  • Use Twilio data in Fin conversations, Workflows, and Procedures
  • Requires JWT or email OTP user authentication for live use in production

How it works

Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Twilio, or start from an AI recommendation.

Set up the API call to your Twilio system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.

Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.

Configure

Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.

Read the full setup documentation →

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