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Gmail integration

Give Fin email context from Gmail to enrich support conversations

Overview

Configure a Data connector to expose Gmail data to Fin (email threads and customer correspondence history), giving Fin the context it needs to resolve queries that reference past email interactions.

On Intercom, you set up the Gmail connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.

What you can do

  • Expose email threads and correspondence history from Gmail to Fin
  • Let Fin reference past sent and received emails during conversations
  • Use email context to give more accurate, personalized support responses
  • Use Gmail data in Fin conversations, Workflows, and Procedures
  • Requires JWT or email OTP user authentication for live use in production

How it works

Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Gmail, or start from an AI recommendation.

Set up the API call to your Gmail system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.

Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.

Configure

Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.

Read the full setup documentation →

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