Fullview integration
Bring Fullview session context to Operator and Copilot
Overview
Operator and Copilot can pull information directly from Fullview, with no custom connector setup, so your support team's AI agents can see what happened in a customer's session.
Copilot works inside the Intercom Helpdesk inbox, so your team can use Fullview information without leaving the conversation.
What you can do
- Prebuilt MCP connection, with no custom connector setup
- Give your support team's AI agents session context for technical issues
How it works
Operator and Copilot connect to Fullview over MCP from your Intercom workspace. The connection is prebuilt, so there's no custom connector to build or maintain.
Fullview MCP for Operator and Copilot
Operator pulls information from Fullview over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Fullview over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
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