Glean integration
Bring your Glean knowledge to Operator and Copilot
Overview
Operator and Copilot can pull information directly from Glean, with no custom connector setup. Your support team's AI agents get the internal knowledge your company already keeps searchable in Glean.
Copilot works inside the Intercom Helpdesk inbox, so your team can use Glean information without leaving the conversation.
What you can do
- Prebuilt MCP connection, with no custom connector setup
- Put internal company knowledge in front of your support team's AI agents
How it works
Operator and Copilot connect to Glean over MCP from your Intercom workspace. The connection is prebuilt, so there's no custom connector to build or maintain.
Glean MCP for Operator and Copilot
Operator pulls information from Glean over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Glean over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
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