Guru integration
Bring your Guru knowledge to Operator and Copilot
Overview
Operator and Copilot can pull information directly from Guru, with no custom connector setup, so your support team's AI agents work from the same verified knowledge your team maintains in Guru.
Copilot works inside the Intercom Helpdesk inbox, so your team can use Guru information without leaving the conversation.
What you can do
- Prebuilt MCP connection, with no custom connector setup
- Keep your support team's AI agents on the knowledge your team verifies
How it works
Operator and Copilot connect to Guru over MCP from your Intercom workspace. The connection is prebuilt, so there's no custom connector to build or maintain.
Guru MCP for Operator and Copilot
Operator pulls information from Guru over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Guru over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
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