Pendo integration
Bring Pendo product usage data to Fin, Operator, and Copilot
Overview
Connect Pendo to Fin with prebuilt Data connector templates, so Fin can reference how each customer uses your product. Operator and Copilot can also pull information directly from Pendo over MCP, with no custom connector setup.
On Intercom, you set up the Pendo connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Prebuilt Pendo templates for Fin Data connectors
- Let Fin reference product usage context in answers
- Operator and Copilot pull information from Pendo over MCP
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and pick the Pendo template from the template library.
Authenticate with your Pendo account, then review the request parameters and the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Pendo MCP for Operator and Copilot
Operator pulls information from Pendo over MCP while it analyzes Fin's performance and proposes improvements for your team to review.
Copilot pulls information from Pendo over MCP to help your team find answers in the Inbox. Copilot is in closed beta.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
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