Terms & Policies

Terms of Service
Definitions
Intercom Services
Customer Data and Customer Obligations
Security
Third-Party Platforms and Third Party Messaging Apps
Ownership
Subscription Term, Fees & Payment
Term and Termination
Limited Warranty
Availability and Service Credits
Support
Limitation of Remedies and Damages
Indemnification
Confidential Information
Publicity
General Terms
Privacy Policy
Purpose and Scope
Personal Data Collected by Intercom
How and Why We Use Your Personal Data
Sharing Your Personal Data
Retention of Your Personal Data
Transfers of Your Personal Data
Privacy Shield
How We Store and Safeguard Personal Data
Your Privacy Rights and Choices
Children’s Privacy
Changes to this Notice and Questions
Collection and Use of Personal Data of California Residents
Data Processing Addendum
Support Policy
Premier Services Policy
Cookie Policy
Introduction
Cookies and similar technologies and the processing of personal data
What are cookies?
Why do we use cookies?
What type of cookies do we use and what are they used for?
Security Policy
Overview
Security Team
Best Practices
Infrastructure
Data
Data Transfer
Authentication
Permissions and Admin Controls
Application Monitoring
Security Audits and Certifications
Customer Responsibilities
Subprocessors List
E.U. - U.S. and Swiss - U.S. Privacy Shield Policy
Intercom Website Terms of Use
Acceptance of Terms
Permission to Use the Site
User Content
Restrictions on User Content and Your Conduct
Intellectual Property Rights in User Content
User Content You Post Becomes Public
We Are Not Responsible for User Content
Proprietary Rights
Enforcement of Copyrights
Notify Us of Infringers
How to Communicate with Us
Site Availability
Links to Other Sites
Warranty Disclaimer
Limitation of Liability
Indemnity
Termination and Suspension
Governing Law and Dispute Resolution
General Terms
Academy Terms
Intercom Academy Terms
Access
Participant Responsibilities
Restrictions on Use
Badges
Ownership
Feedback
Privacy
Suspension and Termination
Disclaimer
Modifications
Independent Contractors
Service Level Agreement
Acceptable Use Policy
How We Bill
Billing Cycle
Overages and Credits
Estimating Your Upcoming Invoice
Code of Conduct
Humanity
Ethics
Reporting
Trademark Usage
Intercom Marks and License
Permissible Use of the Intercom Marks
Impermissible Use of the Intercom Marks
Termination
Ownership
No Warranties
Your Liability for Third-Party Claims
Additional Legal
Questions
Intercom Global Anti-Corruption Statement
Summary
Bribery and Kickbacks
Records and Reporting
Applicability and Enforcement
Intercom Partner Code of Conduct
Labor and Employment Laws
Anti Corruption Laws
Competition
International Trade and Export Controls
Recordkeeping, Financial Integrity, and Honest and Accurate Dealings
Intellectual Property and Confidential Information
Raising Issues and Concerns
Certification and Application
Intercom DMCA Policy
Law Enforcement Guidelines
Intercom European Data Hosting Addendum
Scope
EDH Services
Customer Obligations
Survival
Exhibit A
Intercom Australia Data Hosting Addendum
Intercom Additional Product Terms

Effective day 22 July 2020

We have incorporated our EU-US and Swiss-US Privacy Shield Policy into our Privacy Policy, which is available here.

Terms & Policies

E.U. - U.S. and Swiss - U.S. Privacy Shield Policy