News & UpdatesBrian Donohue13 August 2026
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & UpdatesMaia Bridi9 September 2026
Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.
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Customer EngagementAlan McGlinchey4 August 2026The 9 best tools for your early-stage startup tech stack in 2026
EngineeringMark Gorman14 July 2026Doing the right thing when things go wrong
AI & AutomationWilliam Lane1 July 2026How to measure the customer experience as AI scales
Customer ServiceSean Reid26 June 2026The new product introduction process: How to make sure your Agent is ready every time you ship
AI & AutomationFred Walton18 June 2026Conversation design: How to make your AI Agent communicate like your team
News & UpdatesEoghan McCabe15 June 2026Salesforce signs definitive agreement to acquire Fin
AI & AutomationDawn Perrott11 June 2026How to make the case for giving your AI Agent system access
News & UpdatesPaul Adams9 June 2026Extending Fin as the most open Agent platform
News & UpdatesEoghan McCabe4 June 2026Playing a different game
Customer ServiceBeth-Ann Sher27 May 2026The ultimate guide to knowledge management for your Service Agent
AI & AutomationCiaran Nolan25 May 2026Speed-to-lead is a solved problem
Customer ServiceDeclan Ivory22 May 2026What really matters when evaluating AI Agents for customer service?
Product & DesignSophie Woods20 May 2026How we develop pricing and packaging at Fin
EngineeringRyan Sherlock19 May 2026Ready for your busiest day: How we scale
AI & AutomationJennifer Murphy18 May 2026Agents can do the work
Customer ServiceJack Ryan15 May 2026Operator: A look under the hood
News & UpdatesPatrick Andrews15 May 2026Meet Operator: An Agent for your customer operations
AI & AutomationBeth-Ann SherFred Walton13 May 2026The ultimate guide to knowledge management for your Sales Agent
News & UpdatesEoghan McCabe12 May 2026Today Intercom becomes Fin