Customer ServiceLiam Geraghty18 April 2024
Liam Geraghty
Audio Content Producer, Intercom
Customer ServiceLiam Geraghty11 April 2024The Ticket: How AI Copilot changes the game for support teams
Customer ServiceLiam Geraghty28 March 2024The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
Customer ServiceLiam Geraghty21 March 2024The Ticket: Fueling the AI machine with the knowledge it needs
Product & DesignLiam Geraghty14 March 2024Intercom on Product: The evolution of product management in the age of AI
Customer ServiceLiam Geraghty7 March 2024The Ticket: How AI is transforming customer service tech stacks
Customer ServiceLiam Geraghty29 February 2024The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success
Customer ServiceLiam Geraghty22 February 2024The Ticket: Understanding the changing economics of customer service in the age of AI
Customer ServiceLiam Geraghty15 February 2024The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers
Product & DesignLiam Geraghty8 February 2024Intercom on Product: How to design standout products in an AI world
Customer ServiceLiam Geraghty1 February 2024Crossing the threshold: Exploring Intercom's Customer Service Trends Report for 2024
AI & AutomationLiam Geraghty4 January 2024The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Customer ServiceLiam Geraghty14 December 20232023 in review: Highlights from this year’s best conversations
Customer ServiceLiam Geraghty30 November 2023Make every call count: The evolution of phone support
AI & AutomationLiam Geraghty23 November 2023All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
Customer ServiceLiam Geraghty16 November 2023Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
AI & AutomationLiam Geraghty9 November 2023How AI is creating support roles, not taking them
Customer ServiceLiam Geraghty19 October 2023Training the next generation of support leaders with Peak Support’s Hannah Steiman
AI & AutomationLiam Geraghty28 September 2023HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
Customer ServiceLiam Geraghty21 September 2023Leonard Berry and the eternal pursuit of service excellence