Liam Geraghty

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Mar 6, 2025 26 min

Intercom on Product: Designing for clarity

Published Feb 27, 2025 30 min

Navigating a new era of AI-first customer service

Published Feb 20, 2025 38 min

Why Anthropic chose Fin to transform their customer support

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Jan 30, 2025 27 min

Scaling Customer Support with AI: Nuuly’s Winning Formula

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences