Customer ServiceLiam Geraghty28 November 2024
Liam Geraghty
Audio Content Producer, Intercom
Customer ServiceLiam Geraghty22 November 2024The Ticket: Nick Clark on how to design AI support for the customer
Customer ServiceLiam Geraghty7 November 2024The Ticket: How to practice Amazon's "Big Bet Leadership"
Customer ServiceLiam Geraghty17 October 2024The Ticket: Listen to highlights from Pioneer 2024
Customer ServiceLiam Geraghty3 October 2024The Ticket: How strong company culture leads to high customer satisfaction
Customer ServiceLiam Geraghty26 September 2024The Ticket: Embracing change in customer service the Nordstrom Way
Customer ServiceLiam Geraghty19 September 2024The Ticket: A day in the life of a conversation designer
Customer ServiceLiam Geraghty9 September 2024The Ticket: Leadership's role in creating a customer-centric culture
Customer ServiceLiam Geraghty22 August 2024The Ticket: A day in the life of a support knowledge manager
Customer ServiceLiam Geraghty15 August 2024The Ticket: Defining and evaluating a remarkable customer experience
Customer ServiceLiam Geraghty1 August 2024The Ticket: Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
Customer ServiceLiam Geraghty4 July 2024The Ticket: Maximizing team efficiency with AI
Customer ServiceLiam Geraghty27 June 2024The Ticket: Building the future of AI-first customer service
Customer ServiceLiam Geraghty13 June 2024The Ticket: Unlocking customer service's strategic potential with AI
Customer ServiceLiam Geraghty6 June 2024The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Product & DesignLiam Geraghty30 May 2024Intercom on Product: Making the jump from B2C to B2B product management
Customer ServiceLiam Geraghty24 May 2024The Ticket: Evolving your support org to thrive in the AI era
Customer ServiceLiam Geraghty16 May 2024The Ticket: Mapping out the first 90 days with AI-first Customer Service
Customer ServiceLiam Geraghty1 May 2024The Ticket: Exploring customer service career paths in the age of AI
Customer ServiceLiam Geraghty25 April 2024The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith