Published Aug 1, 2024 20 min The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Published Jun 6, 2024 36 min The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Published May 30, 2024 27 min Intercom on Product: Making the jump from B2C to B2B product management
Published May 16, 2024 16 min The Ticket: Mapping out the first 90 days with AI-first Customer Service
Published Apr 25, 2024 25 min The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
