Customer Service

Strategies for providing next-generation service for today’s customers

Published Oct 9, 2023 5 min

Response Time: Vol. 15

Response Time: Vol. 15 blog hero image.

Published Oct 4, 2023 23 min

How are customer service metrics changing in the age of AI?

"How are CS metrics changing in the age of AI?" blog post hero image.

Published Sep 28, 2023 49 min

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Published Sep 25, 2023 2 min

Response Time: Vol. 14

Response Time: Vol. 14 blog hero image

Published Sep 21, 2023 25 min

Leonard Berry and the eternal pursuit of service excellence

Leonard Berry and the eternal pursuit of service excellence

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

CS roles in the age of AI

Published Sep 11, 2023 4 min

Response Time: Vol. 13

Response Time: Vol. 13 blog hero image

Published Sep 5, 2023 64 min

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Published Aug 28, 2023 3 min

Response Time: Vol. 12

Response Time_Blog Hero_Brittany Page (1)

Published Aug 14, 2023 7 min

Response Time: Vol. 11

Kinga Superson, Customer Support Team Lead at Growbots