The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
AI & Automation 16 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 4 min read
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps.
Customer Service 3 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
AI & Automation 20 min watch
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.
AI & Automation 25 min watch
Off Script is a new series of candid conversations with Intercom leadership, about the extraordinary AI-driven transformation we’re currently experiencing.
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more.