The Intercom Blog

Published Jul 26, 2022 2 min

What is customer activation?

Customer activation is the act of motivating a customer through marketing efforts to take the next step in the customer journey (or customer lifecycle).

Nessa Morrissey

Published Jul 26, 2022 9 min

4 ways your support team can boost efficiency and do more with less

Published Jul 25, 2022 5 min

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Published Jul 21, 2022 30 min

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Published Jul 20, 2022 8 min

Intercom’s product principles: How technical conservatism helps us scale faster and better

Published Jul 19, 2022 7 min

Building high-performing Research and Data Science teams with clear career paths

Published Jul 19, 2022 74 min

Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

Published Jul 16, 2022 5 min

What is a customer data platform?

Published Jul 15, 2022 5 min

Best practices for securing your Intercom workspace

Published Jul 15, 2022 3 min

Hola, bonjour, olá – say hello to new multilingual support in Intercom