The Intercom Blog

Published Mar 17, 2025 3 min

Response Time: Vol. 42

In our latest “Response Time” interview, we ask Harry Spence, Director of Customer Support at ScreenCloud, about what he can do that a bot will never be able to replicate, and more.

Kate Sugrue

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Mar 11, 2025 6 min

Evolving Intercom’s database infrastructure: Lessons and progress

Published Mar 6, 2025 26 min

Intercom on Product: Designing for clarity

Published Mar 3, 2025 4 min

Response Time: Vol. 41

Published Feb 27, 2025 7 min

Transform gaming support: Give every player VIP-level service with Fin

Published Feb 27, 2025 30 min

Navigating a new era of AI-first customer service

Published Feb 20, 2025 38 min

Why Anthropic chose Fin to transform their customer support

Published Feb 18, 2025 5 min

Trust issues: How to help customers believe your AI agent

Published Feb 17, 2025 3 min

Response Time: Vol. 40