The Intercom Blog

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

We've just launched "The AI Agent Blueprint" – a two-part strategic map for launching and scaling AI in customer service.

Liam Geraghty

Published Aug 11, 2025 9 min

How to cut through AI hype and choose solutions with confidence

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Jul 9, 2025 6 min

Notes from a product design vibe coding hackathon

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published Jun 16, 2025 4 min

Response Time: Vol. 46

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game