Customer Service19 March 2025
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service17 March 2025Response Time: Vol. 42
Engineering11 March 2025Evolving Intercom’s database infrastructure: Lessons and progress
Customer Service3 March 2025Response Time: Vol. 41
Customer Service27 February 2025Transform gaming support: Give every player VIP-level service with Fin
The Ticket18 February 2025Trust issues: How to help customers believe your AI agent
Customer Service17 February 2025Response Time: Vol. 40
AI & Automation12 February 2025How Intercom ensures data privacy and safety in the age of AI
AI & Automation6 February 2025From support to sales: Turn ecommerce conversations into customers with Fin
Customer Service28 January 2025Customer service trends as we know them are dead
Product & Design24 January 2025Designing for clarity: How we restructured Intercom’s information architecture
Customer Service20 January 2025Transform fintech customer service with Fin
News & Updates18 December 2024Intercom's 2024 in review
Customer Service18 December 2024The first 90 days with AI: A 4-step guide to get you started
Customer Service2 December 2024The AI agent buyer’s guide: How to make the right choice for your support needs
The Ticket22 November 2024How transparency can help your customers get more out of AI support
Customer Service18 November 2024Response Time: Vol. 39
AI & Automation14 November 2024Intercom vs Zendesk: Two AI agents put to the test
Customer Service13 November 2024Announcing our latest guide: ‘The New Economics of Customer Service’
Customer Service6 November 2024Braving busy holidays: Reduce customer service stress with automation and AI