Customer Service17 October 2025
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service15 October 2025What’s new with Fin 3: The best AI Agent for complex queries across every channel
Customer Service9 October 2025Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience
Customer Service18 September 2025Navigating the AI storm: How to harness the power of AI without being crushed by it
Engineering25 August 2025Betting on the future of frontend at Intercom
The Ticket13 August 2025The blueprint for AI in support didn’t exist. Until now.
Customer Service12 August 2025Announcing The AI Agent Blueprint
Customer Service11 August 2025How to cut through AI hype and choose solutions with confidence
The Ticket15 July 2025Navigating AI metrics
Engineering11 July 2025Stop monitoring systems; start monitoring outcomes
Product & Design9 July 2025Notes from a product design vibe coding hackathon
Customer Service16 June 2025Response Time: Vol. 46
Customer Service19 May 2025Response Time: Vol. 45
Customer Service1 May 2025Introducing MCP: A new way to connect Fin and your customer data to your business tools
Customer Service29 April 2025Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
Customer Service28 April 2025Response Time: Vol. 44
Customer Service28 April 2025Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
Customer Service9 April 2025Train Fin to behave like your best agents
Customer Service7 April 2025Response Time: Vol. 43
Customer Service3 April 2025Gaming support economics: A guide to maximizing ROI in the AI agent era