The Intercom Blog

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst

Customer Support Operations Analyst at Intercom, Kevin Furlong discusses his critical role, focusing on the ba… Read more

Liam Geraghty

Published Jan 20, 2025 7 min

Transform fintech customer service with Fin

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences

Published Dec 20, 2024 19 min

Making the best of a bad situation: Lessons from an Intercom outage

Published Dec 20, 2024 37 min

How we scaled engineering enablement and infrastructure at Intercom

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Published Dec 18, 2024 9 min

Intercom’s 2024 in review

Published Dec 18, 2024 14 min

The first 90 days with AI: A 4-step guide to get you started

Published Dec 6, 2024 36 min

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero