The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 27, 2025 30 min

Navigating a new era of AI-first customer service

Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.

Liam Geraghty

Published Feb 20, 2025 38 min

Why Anthropic chose Fin to transform their customer support

Published Feb 18, 2025 5 min

Trust issues: How to help customers believe your AI agent

Published Feb 17, 2025 3 min

Response Time: Vol. 40

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 12, 2025 9 min

How Intercom ensures data privacy and safety in the age of AI

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Des Traynor at Pioneer – This is Getting Real

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Feb 6, 2025 5 min

From support to sales: Turn ecommerce conversations into customers with Fin

Published Jan 30, 2025 27 min