Customer Service4 November 2024
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service21 October 2024Response Time: Vol. 37
Customer Service17 October 2024Fin over email: How we built a multichannel AI agent
Engineering14 October 2024Evolving Intercom's database infrastructure
News & Updates10 October 2024Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
News & Updates10 October 2024Fin 2: Powered by Anthropic's Claude LLM
News & Updates10 October 2024Fin 2: The first AI agent that delivers human-quality service
Customer Service10 October 2024Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT
Customer Service10 October 2024Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent
Customer Service30 September 2024Response Time: Vol. 36
The Ticket25 September 2024Four key steps for training your customer support team for AI
Customer Service16 September 2024Response Time: Vol. 35
News & Updates4 September 2024Announcing Pioneer, Intercom’s first ever AI customer service summit
Customer Service2 September 2024Response Time: Vol. 34
Customer Service19 August 2024Response Time: Vol. 33
Customer Service2 August 2024Response Time: Vol. 32
Customer Service22 July 2024Response Time: Vol. 31
The Ticket10 July 2024Why 'good' CX isn't good enough anymore
Customer Service9 July 2024Response Time: Vol. 30