The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Response Time: Vol. 38 blog hero image

Published Nov 4, 2024 3 min

Response Time: Vol. 38

In our latest “Response Time” interview, we ask Victor Salinas, Head of Customer Success at VMetrix, about wha… Read more

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 21, 2024 4 min

Response Time: Vol. 37

Published Oct 17, 2024 8 min

Fin over email: How we built a multichannel AI agent

Intercom Fin over Email blog hero

Published Oct 17, 2024 29 min

The Ticket: Listen to highlights from Pioneer 2024

Published Oct 14, 2024 16 min

Evolving Intercom’s database infrastructure

Evolving Intercom’s database infrastructure

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Pioneer 2024 highlights – Paul Adams

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Paul Adams Pioneer Fin 2 Keynote

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT