The Intercom Blog

Published Oct 10, 2024 11 min

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics i… Read more

Beth McEntee

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Published Oct 3, 2024 30 min

The Ticket: How strong company culture leads to high customer satisfaction

Published Sep 30, 2024 2 min

Response Time: Vol. 36

Published Sep 26, 2024 30 min

The Ticket: Embracing change in customer service the Nordstrom Way

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI

Published Sep 19, 2024 30 min

The Ticket: A day in the life of a conversation designer

Published Sep 19, 2024 56 min

Innovating with AI: The latest insights from SaaS companies leading the way

Published Sep 16, 2024 3 min

Response Time: Vol. 35