The Intercom Blog

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

The open questions raised by the rise of AI are now getting answers. Discover how AI went from possible to inevitable to certain.

Des Traynor

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Feb 6, 2025 5 min

From support to sales: Turn ecommerce conversations into customers with Fin

Published Jan 30, 2025 27 min

Scaling Customer Support with AI: Nuuly’s Winning Formula

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

Published Jan 24, 2025 10 min

Designing for clarity: How we restructured Intercom’s information architecture

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst

Published Jan 20, 2025 7 min

Transform fintech customer service with Fin

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences