The Intercom Blog

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

AI has forever changed customer service; we've moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.

Declan Ivory

Published Jan 24, 2025 10 min

Designing for clarity: How we restructured Intercom’s information architecture

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst

Published Jan 20, 2025 7 min

Transform fintech customer service with Fin

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences

Published Dec 20, 2024 19 min

Making the best of a bad situation: Lessons from an Intercom outage

Published Dec 20, 2024 37 min

How we scaled engineering enablement and infrastructure at Intercom

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Published Dec 18, 2024 9 min

Intercom’s 2024 in review