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      From science fiction to reality: exploring the potential of LLMs

      From science fiction to tech reality: Exploring the impact of AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Bots đŸ€– and brains 🧠: The winning combination for customer service đŸ€©

      • Response Time: Vol. 8

      • Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

      • Glossary of AI terms: Understanding GPT, neural networks, and more

      • What will the future of customer service look like? We asked 400 CS professionals to find out

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  • Customer Service
    • Featured in Customer Service

      "What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

      What will the future of customer service look like? We asked 400 CS professionals to find out

      Beth McEntee

      Senior Editor, Intercom

      Beth McEntee
    • Editors picks

      • Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

      • Adding AI to your support team can be daunting. Our advice? You’ve got this

      • AI trends that are giving support leaders a competitive advantage

      • Get ready for AI bots by optimizing your knowledge base

      • How AI will change the nature of customer service work

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  • Customer Engagement
    • Featured in Customer Engagement

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Emojis mean business: The characters transforming business messaging

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      From science fiction to reality: exploring the potential of LLMs

      From science fiction to tech reality: Exploring the impact of AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Building AI that works: How to navigate the AI frontier as a product leader

      • Intercom on Product: How ChatGPT changed everything

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

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  • News & Updates
    • Featured in News & Updates

      Workflow launch blog hero image (1)

      Introducing Workflows – the mission control center for customer service automations

      Rati Zvirawa

      Senior Group Product Manager, Intercom

      Rati Zvirawa

      Nick Smith

      Senior Product Manager, Intercom

      Nick Smith
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • See all articles
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  • Podcasts
    • From science fiction to reality: exploring the potential of LLMs

      Product & Design 59 min watch

      From science fiction to tech reality: Exploring the impact of AI

    • Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

      Customer Service 30 min listen

      Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

    • Intercom on Product Episode 20 – Paul Adams Des Traynor

      Product & Design 30 min watch

      Intercom on Product: The AI revolution and the future of customer service

    • See all podcasts
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  • About Intercom

new at Intercom

New at Intercom video
News & Updates 52 min watch

Catch up with New at Intercom, our fall product launch event

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.

Niamh O'Connor

Senior Editor, Intercom

Niamh O'Connor

News & Updates 31 min listen

New at Intercom: Unlocking in-product messaging

The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 9 min read

Atlassian and Coda on creating personalized customer experiences at scale

At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.

Beth McEntee

Senior Editor, Intercom

Beth McEntee
Karen New at Intercom event

News & Updates 70 min watch

New at Intercom uncut: Watch our entire virtual launch event

Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.

Niamh O'Connor

Senior Editor, Intercom

Niamh O'Connor

News & Updates 25 min listen

New at Intercom: Hear all about the next generation of customer engagement

The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Paul Adams Surveys

News & Updates 7 min watch

New at Intercom: 5 highlights from our virtual launch event

That’s a wrap on New at Intercom, our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar
New at Intercom virtual launch event

News & Updates 3 min read

The values behind our first virtual launch event, New at Intercom

New at Intercom will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar
New at Intercom virtual launch event

News & Updates 2 min read

Introducing “New at Intercom” – our first virtual launch event

We’re excited to announce Intercom’s first virtual launch event, New at Intercom. Hear from the influential experts shaping the industry, learn more about our company mission, discover our most exciting new features, and meet our incredible customers.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar

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