Square’s Rohini Pandhi on spotting and solving customer problems
Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or…
All walk and no talk? How to grow your product’s voice
The way we interact with the world is increasingly determined by the software we use, but despite that…
RICE: Simple prioritization for product managers
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on…
Why you should have skin in the engineering game
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few…
Great PMs don’t spend their time on solutions
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked…
Mind the Product’s Janna Bastow on building product roadmaps
Building a great product is hard. Building a great product without a plan that accounts for iteration, quality…
6 weeks: why it’s the Goldilocks of product timeframes
Process for a product team can be suffocating, or process can be liberating. And no process at all?…
What we shipped: 2016 year in review
Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding…
Launch mode vs iterate mode
The things that make a product team successful when launching a product are exactly the things that will…