At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Product & Design 3 min read
Product teams and sales teams need a way to collaborate on the product roadmap, because otherwise, you’re not listening to the potential market or answering their needs.
Customer Engagement 6 min read
The way we interact with the world is increasingly determined by the software we use, but despite that growing dependence,…
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 23 min listen
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 4 min read
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
News & Updates 5 min read
Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding a new…
Product & Design 3 min read
The things that make a product team successful when launching a product are exactly the things that will make them…