The way we interact with the world is increasingly determined by the software we use, but despite that growing dependence, we only truly connect with software on an emotional level when it…
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 4 min read
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
News & Updates 5 min read
Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding a new…
Product & Design 3 min read
The things that make a product team successful when launching a product are exactly the things that will make them…
Product & Design 1 min read
If you work in a startup, a really effective way of thinking about your product roadmap is over three timelines: the…
Product & Design 6 min read
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 5 min read
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
