Product teams and sales teams need a way to collaborate on the product roadmap, because otherwise, you’re not listening to the potential market or answering their needs.
Marketing 6 min read
The way we interact with the world is increasingly determined by the software we use, but despite that growing dependence,…
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 23 min listen
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 4 min read
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
News & Updates 5 min read
Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding a new…
Product & Design 3 min read
The things that make a product team successful when launching a product are exactly the things that will make them…
Support 31 min listen
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
