Customer ServiceLiam Geraghty22 September 2025
The Ticket
Customer ServiceLiam Geraghty26 August 2025Fin Conversations Ep3: The blueprint for scaling AI in customer service
Customer ServiceLiam Geraghty18 August 2025Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service
The TicketRuth O'Brien13 August 2025The blueprint for AI in support didn’t exist. Until now.
Customer ServiceLiam Geraghty12 August 2025Fin Conversations Ep2: Inside The AI Agent Blueprint
The TicketLiam Geraghty23 July 2025Reinventing QA and Training for the AI Era
The TicketBobby Stapleton15 July 2025Navigating AI metrics
Customer ServiceLiam Geraghty4 July 2025Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates
Customer ServiceLiam Geraghty27 June 2025How a “Bot Wrangler” uses AI to scale support without compromise
Customer ServiceLiam Geraghty29 May 2025Measuring every conversation: How CX Score is changing the game
Customer EngagementLiam Geraghty3 April 2025The future of customer experience starts with smarter listening
Customer ServiceLiam Geraghty27 March 2025The hidden cost of misdiagnosing customer issues (and how AI can help)
Customer ServiceLiam Geraghty13 March 2025An AI-first approach: How RB2B created a lean, scalable support system
Customer ServiceLiam Geraghty27 February 2025Navigating a new era of AI-first customer service
Customer ServiceLiam Geraghty20 February 2025Why Anthropic chose Fin to transform their customer support
The TicketRuth O'Brien18 February 2025Trust issues: How to help customers believe your AI agent
Customer ServiceLiam Geraghty6 February 2025AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Customer ServiceLiam Geraghty30 January 2025Scaling Customer Support with AI: Nuuly’s Winning Formula
Customer ServiceLiam Geraghty23 January 2025A day in the life of a support operations analyst
Customer ServiceLiam Geraghty16 January 2025The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce