Intercom

Beth-Ann Sher

Ivan

Oleksii Kaliuzhnyi

How Fin keeps your data secure, complies with global regulations, and helps you manage your own workspace security.

Security & Privacy

Learn how we protect customer data with strong security practices.

Security at Fin

Security practices & policies

Protect your account with 2FA, Google Sign-On or SAML SSO

Configure SAML SSO to let your team log in to Intercom using your identity provider like Okta or OneLogin.

Integrate with an identity provider and log in with SAML SSO

Set up the Intercom app in Okta to automatically provision, update, and deprovision teammates from your Okta account.

Configure SCIM Provisioning with Okta

Create and remove teammates using Okta, OneLogin or another identity provider using SCIM provisioning.

System for Cross-domain Identity Management (SCIM) Provisioning

Set restrictions on which teammates can access data and features within your Intercom workspace.

Teammate permissions: how to control workspace access

How to force teammates to re-authenticate after a set period of time.

Setting a custom session length for teammates on your workspace

Prevent unauthorized access by restricting which IP addresses can access your workspace.

Restricting access to your Intercom workspace using IP restrictions

How to request a 2FA recovery code

Learn how to sync groups from your Identity Provider (IdP) and map them to Intercom roles to automate teammate permissions.

Assign teammate roles automatically with SCIM groups

How to update your Identity Provider with Intercom's new SAML certificate.

Update your Identity Provider with Intercom's new SAML certificate (by Dec 2026)

Use the REST API IP allowlist to restrict which IP addresses can call your Intercom REST API.

Restrict REST API access by IP allowlist

How to securely authenticate teammates in your workspace.

Teammate account & access management

List trusted domains you use with your Messenger

What is Identity Verification? [Deprecated]

Troubleshooting Identity Verification [Deprecated]

Enhance your security and prevent impersonation by setting up Identity Verification.

Set up Identity Verification for web and mobile [Deprecated]

How to protect your Messenger and user sessions against cross-user impersonation, session theft and more.

Authenticating users in the Messenger with JSON web tokens (JWTs)

How to protect your user Messenger sessions against cross-user impersonation, session theft and unauthorised updates to data attributes

Migrating from Identity Verification to Messenger Security with JWTs

Ensuring you only allow trusted data updates through your Messenger with JWTs and protected attributes

Securing the data you send via the Messenger

Understand how conversation history works when Messenger Security is not set up, and how to give your users access to their full history.

User conversation history visibility

Penny Gray

Eric Fitzgerald

Jacopo Scrinzi

Securing your Intercom Messenger from impersonation and unauthorized access.

Messenger security

Add a security email address to your workspace to ensure Intercom can reach the right people in the event of a security incident.

Provide a security contact for your workspace

See the actions you and your teammates take in Intercom like setting messages live, logging in and more.

Review actions taken in your workspace with Teammate activity logs

Keep your conversation content private with contentless notifications and conversation history controls.

Sending email notifications without conversation content or history

How to enable, disable and save attachments.

Control how attachments are used

All Intercom domains you'll need to allow in your CSP or firewall.

Using Intercom with Content Security Policy

Protecting your workspace against social engineering

Learn how to identify and resolve Content Security Policy (CSP) errors that can disrupt Intercom features like image uploads and Product Tours.

Resolving Content Security Policy (CSP) errors

This is the full list of available teammate activity logs, to help you track activity by teammates inside your workspace

Event types in Teammate Activity Logs

How to review your workspace’s key security settings and take action to strengthen protection.

Workspace security health check

Learn about the workspace security features you should configure.

Workspace security

A guide to how Intercom processes your data.

How Intercom tracks and stores data

How data is hosted and processed in Intercom

How to delete your workspace data

Configure which conversations your teammates have access to, for a more controlled Inbox experience.

Limit teammates' access to conversations

Choose a set of default audience filters to apply to all of a teammate’s messages.

Set default audience rules for all messages from certain teammates

Deleting teammates and their data

Choose where to have your data processed with Regional Data Hosting in the US, EU, or Australia.

Regional Data Hosting

Intercom’s inactive workspace deletion process

Redacting Primary Account Numbers (PAN) in conversations

Use our content redaction feature to scan conversations for content and overwrite it, so it is never stored in the database or viewable by teammates,

Redacting sensitive data in conversations with custom rules

Laura Jolly

Thibault Candebat

Learn how Fin processes and stores data, as well as our deletion policies and regional data hosting.

Data protection

Get in touch with our Data Protection Officer.

How to contact us with data queries

How Intercom collects data, and how you can access or delete it.

Deleting your personal data from Intercom

Furnishing your Privacy Notices, Consents, and other Privacy Measures

Privacy

Intercom’s security and compliance documentation and how to access them

Accessing security and compliance documents

Intercom and CCPA

How we comply with GDPR

Apps, Integrations, and Data Migration details for our Regional Data Hosting

Additional details on Intercom Regional Data Hosting

Learn how data portability works with Intercom.

How to export your Intercom data for GDPR

Understand how Fin complies with various security and privacy frameworks.

Compliance

Community

Product Changes

Home

Developers

Webinars

Blog

About

Academy

Terms

Developer Hub

Resources

Support

Company

Contact sales

View demo

Start free trial

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Português do Brasil

English

Français

Deutsch

Español

url(https://downloads.intercomcdn.com/i/o/tx2p130c/890741/dca9d107b472dae24f27d175f0bc/2a6885b48693139f6c2a7b5c2046d65a.png)