Intercom Data Privacy Framework Certification Notice

Intercom, Inc. ("Intercom", "we", "us", "our") complies with the EU-U.S. Data Privacy Framework ("EU-U.S. DPF"), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework ("Swiss-U.S. DPF") as set forth by the U.S. Department of Commerce. Intercom has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles ("EU-U.S. DPF Principles") with regard to the collection, use and retention of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework Principles ("Swiss-U.S. DPF Principles") with regard to the collection, use and retention of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Data Privacy Framework Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the relevant Principles shall govern. You can learn more about the Data Privacy Framework ("DPF") program at www.dataprivacyframework.gov, and view our certification here.

Personal Data Processed by Intercom as a Controller

Intercom is committed to complying with the EU-U.S. DPF Principles and the Swiss-U.S. DPF Principles for all personal data received from the European Union, the United Kingdom (and Gibraltar) and Switzerland in reliance on the relevant part(s) of the DPF program. This Intercom Data Privacy Framework Notice supplements the Intercom Privacy Policy for personal data Intercom collects, uses or discloses as a controller:

• Personal Data Processed. Please review the section of the Intercom Privacy Policy entitled Personal Data Collected by Intercom for details on the types of personal data we collect for processing as a controller.
• Purposes of Personal Data Processing. Please review the section of the Intercom Privacy Policy entitled How and Why We Use Your Personal Data for details on the purposes of processing personal data where Intercom is a controller.
• Third Parties Who May Receive Personal Data. Please review the section of the Intercom Privacy Policy entitled Sharing Your Personal Data for details on the third parties who may receive personal data where Intercom is a controller and the purposes for which we disclose it to them.
• Rights to Access, Limit Use, and to Limit Disclosure of Personal Data. Please review the section of the Intercom Privacy Policy entitled Your Privacy Rights and Choices on rights to access, limit use, and limit disclosure of personal data where Intercom is a controller.

Personal Data Processed by Intercom as a Processor

Intercom is committed to complying with the EU-U.S. DPF Principles and the Swiss-U.S. DPF Principles for all personal data received from the European Union, the United Kingdom (and Gibraltar) and Switzerland in reliance on the relevant part(s) of the DPF program. Intercom provides software products that our business customers use to streamline communications and provide customer service. In providing this platform, Intercom processes personal data that our customers submit to our services on their behalf:

• Personal Data Processed. Intercom customers decide what data to submit, but it may include personal data pertaining to customers' own customers and customer personnel, which may include, but is not limited to, first and last name, title, position, employer, company email, phone, physical business address), and message content.
• Purposes of Personal Data Processing. Intercom processes personal data that customers submit to our services for processing on their behalf to provide services to our customers and to comply with their processing instructions.
• Third Parties Who May Receive Personal Data. Intercom uses third party service providers to assist us in providing our services to customers, including to provide customer support to our customers, perform database monitoring and other technical operations, facilitate the drafting and/or transmission of communications, provide data hosting and storage services, enable search features, provide content delivery network services, and enable artificial intelligence functionality. These third parties may access, process, or store personal data while providing their services. Intercom maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our DPF obligations, including the onward transfer provisions, and Intercom remains liable if they fail to meet those obligations and we are responsible for the event giving rise to damage.
• Rights to Access, Limit Use, and to Limit Disclosure of Personal Data. Individuals in the European Union, United Kingdom (and Gibraltar) and Switzerland have rights to access personal data about them, and to limit use and disclosure of their personal data. With our DPF self-certification, Intercom has committed to respect those rights. Because Intercom personnel have limited ability to access data our customers submit to our services, if you wish to request access to, limit use of, or to limit disclosure of your personal data, please provide the name of the Intercom customer who submitted your data to our services. We will refer your request to that customer and will support them as needed in responding to your request.

Inquiries and Dispute Resolution

If you have any questions or concerns regarding our handling of your personal data in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF, please contact us using our Privacy Request Form. Intercom commits to cooperating and complying with the advice of the panel established by the EU data protection authorities, the UK Information Commissioner's Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of your personal data received in reliance on the DPF. If neither Intercom nor these authorities resolve your complaint, you may have the possibility to engage in binding arbitration through the DPF Panel. For more information on this option, please see Annex I of the DPF Principles.

U.S. Federal Trade Commission Enforcement

Intercom's commitments under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Compelled Disclosure

Intercom may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.