Terms & Policies

Security, Privacy and Compliance Information for Intercom

Intercom is a data processor and engages certain onward subprocessors that may process personal data submitted to Intercom’s services by the controller. These subprocessors are listed below, with a description of the service and the location where data is hosted. The below is for Intercom’s default offering, where hosting occurs in the United States. For regional hosting services that customers may have elected to use, scroll further down the page. This list may be updated by Intercom from time to time.

• Amazon Web Services, Inc. - Hosting and storage (USA)
• Message Systems, Inc. - (d/b/a Sparkpost) Message deliverability (USA)
• Twilio, Inc. - SMS functionality (USA)
• Cloudflare, Inc. - Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles (USA)

Regional data hosting subprocessors lists

EU Data Hosting.

For customers participating in EU data hosting (hosting is in Dublin, Ireland - AWS eu-west-1.), the following subprocessors apply. This list may be updated by Intercom from time to time:

• Amazon Web Services (AWS) - Hosting and storage - Ireland.
• Message Systems, Inc. (d/b/a Sparkpost) Message deliverability. Intercom uses Sparkpost to process email sent from Intercom. For EDH, Intercom relies on separate Sparkpost EU email infrastructure; however once an email is sent, it is considered data in transit over the (global) Internet and may be processed by email processing servers hosted globally. Sparkpost does not store the data, they only process it for sending. More information here.
• Twilio, Inc. SMS functionality (USA) - ONLY applicable if Customers elect to use SMS as part of a feature where a bot can collect phone numbers from leads. If Customers do not elect to use SMS as part of a feature where a bot can collect phone numbers from leads, Twilio, Inc. will not be leveraged to deliver any part of the Service to them.
• Cloudflare, Inc. - Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles (Ireland).

Australia Data Hosting

For customers participating in Australian data hosting (hosting is in Sydney, Australia), the following subprocessors apply. This list may be updated by Intercom from time to time:

• Amazon Web Services (AWS) - Hosting and storage - Australia.
• Message Systems, Inc. (d/b/a Sparkpost) Message deliverability (USA) - Intercom uses Sparkpost to process email sent from Intercom. Once an email is sent, it is considered data in transit over the (global) Internet and may be processed by email processing servers hosted globally. Sparkpost does not store the data, they only process it for sending.
• Twilio, Inc. SMS functionality (USA) - ONLY applicable if Customers elect to use SMS as part of a feature where a bot can collect phone numbers from leads. If Customers do not elect to use SMS as part of a feature where a bot can collect phone numbers from leads, Twilio, Inc. will not be leveraged to deliver any part of the Service to them.
• Cloudflare, Inc. - Australia - Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles (Australia).