Introducing Fin AI Copilot: Increase agent efficiency by 31%
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Learn all about Intercom's groundbreaking AI Agent and Copilot
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
AI & Automation 7 min read
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.