Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      Make every call count: the evolution of phone support

      Make every call count: The evolution of phone support

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Introducing Intercom Phone: Calls and conversations all in one place

      • Time to switch: Your step-by-step guide to adopting a new customer service platform

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • Understanding AI: How we taught computers natural language

      • A whole new world: The exciting new roles AI is creating in customer support

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      Braving busy holidays: Reduce customer service stress with automation and AI

      Leanne Harte

      Senior Customer Support Manager, Intercom

      Leanne Harte
    • Editors picks

      • Our vision for the future of customer service

      • Why brand consistency is key to an excellent help center experience

      • Training the next generation of support leaders with Peak Support’s Hannah Steiman

      • How are customer service metrics changing in the age of AI?

      • A whole new world: The exciting new roles AI is creating in customer support

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • Intercom on Product: Product strategy in the age of AI

      • Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns

      • Learn how AI can unlock productivity, according to AI founder Andrew Louder

      • AI-powered UI (aka “Return of the Chat”)

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      Martech stack 2023

      The ultimate marketing technology stack for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • Emojis mean business: The characters transforming business messaging

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Product-Market Fit PMF Panel hero image

      Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

      Nadine Mansour

      Staff Product Manager, Intercom

      Nadine Mansour
    • Editors picks

      • Intercom on Product: Product strategy in the age of AI

      • Shopify UX Director Elizabeth McGuane on why design should start with words

      • Unlocking customer value with data: How we developed the Customer Milestones Framework

      • AI-powered UI (aka “Return of the Chat”)

      • From science fiction to tech reality: Exploring the impact of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • Managing high availability at Intercom

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom Phone launch post

      Introducing Intercom Phone: Calls and conversations all in one place

      Gus Aldaya

      Senior Product Marketing Manager, Intercom

      Gus Aldaya
    • Editors picks

      • Announcing ‘The State of AI in Customer Service: 2023 Report’

      • Everything you need to know about Fin, the breakthrough AI bot transforming customer service

      • AI trends that are giving support leaders a competitive advantage

      • Questions about our new AI chatbot, Fin? Here’s everything you need to know

      • Introducing Workflows – the mission control center for customer service automations

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Make every call count: the evolution of phone support

      Customer Service 30 min listen

      Make every call count: The evolution of phone support

    • Angel investor Christoph Janz on finding the right opportunities in AI

      AI & Automation 31 min watch

      All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

    • CS expert Jo Causon on reviving UK's customer satisfaction rates

      Customer Service 20 min watch

      Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    • See all podcasts
Explore More
  • Books & Guides
  • Meet Fin
  • Product Principles
  • Intercom on Product

Follow us

  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

b2b content

Scale by Intercom 40 min listen

360Learning’s Joei Chan on embracing innovation as a content marketer

360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.

Dee Reddy

Former Podcast Producer, Intercom

Dee Reddy

Anna Murphy

Former Editor, Intercom

Anna Murphy

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Products
  • Outbound Messages
  • Team Inbox
  • Help Center Articles
Use Cases
  • Lead generation
  • Customer engagement
  • Customer support
Follow us
  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top