We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too.
Scale by Intercom 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Support 9 min read
A team takes its tone from its leader. When a crisis like COVID-19 occurs, how do you lead by example and provide them with the guidance and reassurance they need?