Marketing
11 min read
How to use in-app messaging to retain your best customers
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
customer mention
News & Updates 9 min read
Atlassian and Coda on creating personalized customer experiences at scale
At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.
News & Updates 8 min read
Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
Scale by Intercom 9 min read
Conversational support isn’t just a nice-to-have – it’s make or break
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Scale by Intercom 10 min read
The biggest challenges facing support teams right now (and how to solve them)
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 10 min read
How the pandemic has changed customer support forever
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
News & Updates 7 min read
Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
Support 11 min read
The support leader’s guide to proactive support: Provide help before it’s needed
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Scale by Intercom 8 min read
The future of support: 5 key trends shaping customer service
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Support 5 min read
Not investing in localization is costing you more than you think
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
