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  • Latest Articles
    • Featured in Latest Articles

      Checklists onboard engage

      Introducing Checklists: The fastest way to turn signups into superusers

      Zoe Sinnott

      Senior Product Manager, Intercom

      Zoe Sinnott
    • Editors picks

      • Reinventing our wheel: The vision behind Intercom’s new Messenger

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • The future of learning: Meet the edtech companies leading the way

      • Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

      • MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

      • See all articles
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  • Support
    • Featured in Support

      How do customers want to talk to businesses? Our new survey reveals what you need to know

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • Announcing even more ways to support your customers: Here’s what’s new at Intercom

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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      G2 Winter Reports

      Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      Kate Sugrue

      Principal Customer Advocacy Manager, Intercom

      Kate Sugrue
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Built for you: Tooltips, new support languages, personalized posts, and much more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • Growth 34 min listen

      The future of learning: Meet the edtech companies leading the way

    • Product & Design 16 min listen

      MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

    • See all podcasts
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  • About Intercom

customer mention

In-app messaging
Marketing 11 min read

How to use in-app messaging to retain your best customers

In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.

Lauren Cassidy

Former Editor, Intercom

Lauren Cassidy

News & Updates 9 min read

Atlassian and Coda on creating personalized customer experiences at scale

At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.

Beth McEntee

Senior Editor, Intercom

Beth McEntee
Stuart custom bots hero

News & Updates 8 min read

Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week

Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.

Beth McEntee

Senior Editor, Intercom

Beth McEntee

Scale by Intercom 9 min read

Conversational support isn’t just a nice-to-have – it’s make or break

Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.

Anna Murphy

Former Editor, Intercom

Anna Murphy
The 4 biggest challenges facing support teams right now

Scale by Intercom 10 min read

The biggest challenges facing support teams right now (and how to solve them)

Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.

Anna Murphy

Former Editor, Intercom

Anna Murphy

Scale by Intercom 10 min read

How the pandemic has changed customer support forever

The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.

Anna Murphy

Former Editor, Intercom

Anna Murphy
Built for you hero image

News & Updates 7 min read

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.

Nicole Garrison

Senior Product Marketing Manager, Intercom

Nicole Garrison

Support 11 min read

The support leader’s guide to proactive support: Provide help before it’s needed

No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.

Zara Burke

Principal Editor, Intercom

Zara Burke
Top 5 Customer Service Trends for 2021

Scale by Intercom 8 min read

The future of support: 5 key trends shaping customer service

How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.

Courtney Chuang

Former Senior Editor, Intercom

Courtney Chuang
Hero image - language translation and localization

Support 5 min read

Not investing in localization is costing you more than you think

Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.

Emīls Vēveris

Head of Digital Growth, Lokalise

Emīls Vēveris
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