Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
Scale by Intercom 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Scale by Intercom 10 min read
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 10 min read
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
News & Updates 7 min read
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
News & Updates 7 min read
Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
Support 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Scale by Intercom 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Support 5 min read
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
Scale by Intercom 8 min read
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.
