Support
9 min read
4 ways your support team can boost efficiency and do more with less
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
proactive support
Marketing 11 min read
How to use in-app messaging to retain your best customers
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Support 9 min read
Looking to boost your customers’ experience? A customer service operations team can help
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
News & Updates 6 min read
Revealed: How supply chain issues are affecting customers and support teams this holiday season
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Scale by Intercom 7 min read
From cost center to value driver: How support metrics are evolving
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Support 7 min read
The experiment that reveals how proactive support directly affects your bottom line
We believe that proactive support is about so much more than just reducing inbound conversation volumes: it can also directly impact activation, retention, and ultimately, your business’s revenue. So we designed an experiment to prove it.
Support 10 min read
Tactics to stay ahead of the curve and boost efficiency with proactive support
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Support 5 min read
What is proactive support?
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Support 8 min read
Resolving repetitive queries at scale: How context powers high-quality support
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Support 11 min read
The support leader’s guide to proactive support: Provide help before it’s needed
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.