Latest posts by Jack Jenkins
A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.
Support 6 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Support 5 min read
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Support 4 min read
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Support 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Support 5 min read
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
Support 3 min read
Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…