Jack Jenkins

A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.

Often in life, it’s not what you say but how you say it that makes all the difference, and this is even more true in a support conversation. PREACH is a framework we use to help our Customer Support team capture the right Intercom tone.

For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…

Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…