Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Latest posts by Jack Jenkins
Support 13 min read
A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.
Support 4 min read
Often in life, it’s not what you say but how you say it that makes all the difference, and this is even more true in a support conversation. PREACH is a framework we use to help our Customer Support team capture the right Intercom tone.
Support 5 min read
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
Support 3 min read
Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…