The insights are magic. The customer journeys are endless.
Easy, engaging, and actionable.
Simple and customizable
Intercom makes it quick and easy to create surveys that match the look and feel of your brand.
Flexible survey composer
Customizable color, rating scales, and greetings
Branching logic (coming soon)
Surveys produces detailed results that you can analyze right on our platform. You can layer those results over existing reports for deeper insights, too.
Advanced survey reporting (coming soon)
Intercom also lets you send modern, mobile-friendly surveys designed natively within our platform. Use them to capture customer feedback anytime, anywhere.
Multi-channel capabilitiesSurveys lets you reach customers on whatever channel suits them best—whether that’s in-app, mobile, email, or web—for higher response rates overall.
Powerful targetingTake advantage of Intercom’s rich customer data platform to identify and segment your target audience.
Results-driven workflowsYou can also save survey responses to individual user attributes, enriching your overall customer data for precision-targeted Series, Product Tours, emails, and more.
- “Since we started using Intercom Surveys, we’re getting 19x more responses than we were before. They’re quicker and easier for customers to complete because they appear in our product and don’t disrupt their flow.”Anna DiyachenkoSupport Manager at Novakid
- “Surveys helps us better understand our customers and act on their feedback. We can also build workflows based on those insights, triggering outreach on advocacy opportunities or directly from our sales team.”Brian LedermanHead of Sales, Success, and Support at Coda