Be there with a powerful Messenger in-context, where it matters
Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.
Automate support and deliver value faster
Reduce your team's workload and deliver immediate value by offering help center articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.
A ticketing system that treats people like people
Provide personal, in-context resolutions to any type of customer query—from simple to complex—with the only Messenger-first ticketing solution. Plus, it also works with traditional channels like email.
Happy teams create more loyal customers
Intercom’s powerful Inbox makes it easy to deliver a personal and delightful support experience at scale, while streamlining high-volume workloads.
The best support feels personalized, customized, and conversational
Reward customers with support tailored to serve their unique needs with live, first-party insights so every engagement is more efficient and effective.
of common questions resolved automatically
faster first-response times compared to email
reported average customer satisfaction
Integrate and elevate your tech stack
Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and internal databases — making it a painless upgrade to your capabilities.
Every business is different, but we have everything you need
“When we were calculating the labor we’d need to meet our goals last year, we forecasted needing 100 people. With the help of Intercom, we were able to achieve those goals with a team of 40.”
Grayson Bagwell, Director of Business Development