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Support your customers will rave about? Five stars.
A support tool that also supports your support team? That’s a lot of support.

Give your customers more with Intercom, the Engagement OS. Get convenient whenever, wherever messaging that works in-app, online, and on mobile for super quick and easy support.

Intercom is for you. It comes stocked with tons of integrations, bots, and tools to manage your support. From high inbound volume to one-on-one conversations (and everything in between), there's a reason we're the Engagement OS.

Just some of what your customers get:

  • Personalized support

  • Live messaging

  • Follow-ups for dropped messages

  • Fast answers to FAQs

  • Self-serve help articles

  • Personalized, proactive support

  • Interactive product walkthroughs

  • Consistent support across devices

Just some of what your team gets:

  • Customizable Messenger

  • One Inbox for all your channels

  • Bots and automation

  • Proactive outbound messaging

  • Teammate routing

  • 300+ integrations

  • Team performance reporting

  • Customer Data Platform

Chat with us
“In less than six months, we’ve moved from having a median first-response time of 45 minutes to just 10 minutes—an 80% reduction.”
90.7%
Median CSAT for businesses using Intercom
“With Intercom, we’re managing 8k weekly conversations with increased efficiency, while keeping our first-response time to < 1 minute.”
68%
Faster first response time with the Messenger versus other channels
“With Intercom, contacts per agent increased by 48% while our CSAT score stayed above 90%.”
1.6x
More questions handled with the Messenger versus other channels
"Intercom’s automation has been a tremendous help to our team and is saving our customers 3,600 hours per month with its instant answers."
1/3
Of common questions resolved with Intercom’s support automation
“Since moving our support to Intercom and focusing on live chat and automation instead of phone, we’ve reduced our cost of resolution by over 74%.”
“We forecasted needing 100 people to meet our goals last year. With Intercom's help, we were able to achieve them with a team of 40."
“In less than six months, we’ve moved from having a median first-response time of 45 minutes to just 10 minutes—an 80% reduction.”
90.7%
Median CSAT for businesses using Intercom
“With Intercom, we’re managing 8k weekly conversations with increased efficiency, while keeping our first-response time to < 1 minute.”
68%
Faster first response time with the Messenger versus other channels
“With Intercom, contacts per agent increased by 48% while our CSAT score stayed above 90%.”
1.6x
More questions handled with the Messenger versus other channels
"Intercom’s automation has been a tremendous help to our team and is saving our customers 3,600 hours per month with its instant answers."
1/3
Of common questions resolved with Intercom’s support automation
“Since moving our support to Intercom and focusing on live chat and automation instead of phone, we’ve reduced our cost of resolution by over 74%.”
“We forecasted needing 100 people to meet our goals last year. With Intercom's help, we were able to achieve them with a team of 40."
Proactive Support
For all those times your customers waited to reach someone on your team
Proactive Support
For all those times you wished you had another 500 support agents
Self-serve Support
When customers want support at different speeds—like fast, quick, and now
Self-serve Support
When common customer questions start taking an uncommon amount of your team’s time
Human Support
When it comes to one-on-one attention, the customers who need it most, benefit most
Human Support
When it comes to repetitive tasks, free up your team so they can focus on the personal

The Conversational Support Funnel

Together proactive, self-serve, and human support stack up to create the Conversational Support Funnel. Learn more about how it can help you keep your support personal—and efficient.

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more of Intercom?