Skip to content
Intercom for e-commerce

One platform to support and message your customers

That’s right. From helping out to checking out—and more—you can support and engage your customers with one single platform.
Intercom brings you and your customers together for every step of the purchase flow—from helping out to checking out.
  • 997k

    e-commerce conversations powered daily

  • 1 in 3

    common e-commerce questions resolved automatically

  • 87%

    median CSAT for e-commerce companies

#1 Business Messenger for E-commerce
Drive more sales with our customer-first Messenger
  • 24/7 support

    Put personalized support within reach so shoppers can get fast answers on orders, shipping, and item stock.

  • More coverage, same team

    Support more customers per teammate with chat compared to email or phone.

  • Easy setup

    Install the Messenger in minutes, and have your team up and running from anywhere.

Top e-commerce companies grow with Intercom
Keep your customers engaged with timely, relevant messages
  • Promotional messaging

    Whether on your site or off, you can send messages that keep customers coming back—and their shopping carts full.

  • Transactional messaging

    Password change? Shipping delay? Immediately give customers crucial info across email and more.

Connected to 300+ tools

Automate the most common questions

Our chatbots can take the load off your team by resolving common questions—without sacrificing customer experience.

Complete self-service

Up to 33% of your shoppers’ most common questions are taken care of with our chatbots, so your team can focus on more productive tasks.

Easy to create FAQs

A custom help center lets shoppers find answers and other important info when they need it.

Faster customer resolutions

Custom Bots ask the right questions to automatically prioritize and route new conversations for more efficient support.

2022 TRENDS INFOGRAPHIC

The State of E-commerce Customer Support

What are e-commerce support teams doing to meet rising customer expectations and prevent team burnout? See the four trends disrupting e-commerce support—and learn how to stay ahead of the curve.

Add Intercom to your cart today