We set the bar high for ourselves. We want our team to be the best of the best. That's why we handle every customer issue as if we were the owners of Intercom—because in a sense, we are.
We’re creative. If we see a roadblock, we’ll find a way around it. We’re constantly pushing to update our skills and understanding—sharing what we’ve learned and leveraging the know-how within our team.
We're calm under pressure. We’re here to provide solutions—whatever the situation, whatever the issue.
Positive or constructive, we give and receive feedback with an open mind and the will to improve.
We treat our customers like people, not tickets—with empathy, compassion, and even a little well-placed fun.
We exercise willingness in all situations - with our customers when they are frustrated, ourselves when we are overwhelmed, or our teammates when we disagree. We remain open to whatever comes our way, and approach everything mindfully with kindness.
Declan Ivory, VP, Customer Support
Nailing your customer support interview at IntercomPreparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. And if you’re like me, you’re probably left wondering afterwards if you said the right things or shared the right examples.