Zendesk Support vs. Intercom for Customer Support

Looking for an alternative to Zendesk?

You've come to the right place.
It's time to start treating customers
like people, not tickets.

1. Experience

Delight your customers by being personal

Help your customers the way you would help your friends.
Give them answers, not tickets.

Turn frustrated customers into happy customers

Casual and engaging conversations let you steer the interaction to be positive and productive.

With Intercom, you get all the right context to solve real people's problems. This is important if you want to treat your customers like people rather than tickets."

2. Intelligent

Be smarter about support

With detailed customer data you can set rules to automatically assign conversations to the right team or teammate.

See who you are talking to

Customer profiles, get straight to problem solving, and stay personal at scale.

See who you are talking to

Customer profiles let you get straight to problem solving and stay personal at scale.

Get to the solution faster

When you see location, plan, and browser,
you can skip the frustrating back and forth.

Try Intercom Resolve free for 14 days
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Join thousands of businesses who use Intercom to support their customers

3. Collaborative

Work as a team,
all in sync

See who’s handling what, in real-time, so you can work together and move faster.

Visitor profiles

See who you’re talking to and the page they’re currently viewing

Live updates

See every conversation and who's handling what, in real-time

Notes & mentions

Collaborate behind the scenes inside conversations

Pricing that doesn’t penalize you for your teammates

Collaboration shouldn’t be punished, nor should growing your team, that’s why Intercom won’t charge you for either. Invite as many “agents” as you like, your price will stay the same.

A complete Zendesk alternative

Help Center
A beautiful knowledge base for customers to help themselves
Multi-channel
Let customers get help inside your apps, by email, and via social
Team inbox
Respond to customers across all channels from a team inbox
Actionable Insights
Measure performance, spot trends, and know how to improve

4. Integrated

Don't let customer support become another silo

Intercom is a single platform for every customer interaction. Do even more with our Acquire and Engage products.

Use Intercom for every customer communication

Chat with visitors on your website, send announcements, and support your customers — all in one place.

Chat with visitors to your website, and help them become customers.

Invite conversation by showing the friendly faces of your team, or create rules that trigger targeted live chat messages to visitors based on their activity.

Convert leads to signups, and signups to active users

Send leads a series of emails to convert them to sign up. Once they do, onboard them, make announcements, and re-engage them with automated, targeted email and in-app messages.

Does Intercom integrate with any other products?
Yes! Intercom integrates with Facebook, GitHub, Salesforce, Slack, and more.
Does Intercom have localization?
Yes! You can customize the Intercom Messenger to greet customers in your app in their local language.
How do I install Intercom?
It only takes minutes to be up and running. Just insert a short snippet of JavaScript in your app and start forwarding support emails to Intercom.
How does your pricing work?
Intercom’s pricing is based on how many people you track. A person is typically a registered user of your web or mobile app that logs in.
Do you have
a mobile app?
Yes! Intercom's apps for iOS and Android allow you to respond to customers on the go.

Here’s why Intercom Resolve is the best Zendesk alternative.

Better for your team

Team inbox

Collaborative

Intercom’s team inbox brings your whole team together in one place.

Pricing

Pricing

Seats, operators, admins, teammates—whatever you call them, Intercom won’t charge you for them.

Live profiles

Customer Profiles

Know who you're talking to— their location, plan, activity, and more, all in real-time.

Integrated

Integrated

Intercom is a single platform for every customer interaction. Do even more with our Acquire and Engage products.

Better for your customers

Messenger

Modern & Personal

Intercom lets customers ask for help just as they would from their friends.

Open

Always Accessible

Customers can get help without leaving your app, by email, or via Facebook.

Transparent

Continuous

Customers can pick up conversations where they left off, or continue them over email.

Session

Transparent

Set expectations by letting customers know when you’re not able to respond immediately.