The Zendesk alternative: modern customer support with Intercom
Wir haben von Zendesk zu Intercom gewechselt, weil das Support-Niveau, das wir unserer wachsenden Nutzerbasis bieten wollten, mit E-Mails einfach nicht möglich war.
Andrew Baylis, Head of LiveOps and Support

Here’s what reviewers on G2 have to say
Here's what reviewers on G2 have to say
- 71%
Moz reduzierte die Erstreaktionszeit um 71 %
- 2x
Hostinger verdoppelte seinen Kundenzufriedenheitswert nach dem Wechsel der Ticketing-Lösung
- 84%
say Intercom is easy to set up vs. 76% with Zendesk
Great customer experiences start with the Messenger
68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.
Self-service saves time for you and your customers
With industry-leading automation, your team can cut resolution time by 44%.
Get ahead of known issues in ways Zendesk can’t
Proactive tools help your team solve problems before customers reach out, with minimal effort.
Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.
Martin Mason, Head of Customer & Employee Experience
