The Zendesk alternative: modern customer support with Intercom
Wir haben von Zendesk zu Intercom gewechselt, weil das Support-Niveau, das wir unserer wachsenden Nutzerbasis bieten wollten, mit E-Mails einfach nicht möglich war.
Andrew Baylis, Head of LiveOps and Support
Here’s what reviewers on G2 have to say
Here's what reviewers on G2 have to say
Moz reduzierte die Erstreaktionszeit um 71 %
Hostinger verdoppelte seinen Kundenzufriedenheitswert nach dem Wechsel der Ticketing-Lösung
say Intercom is easy to set up vs. 76% with Zendesk
Great customer experiences start with the Messenger
68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.
Self-service saves time for you and your customers
With industry-leading automation, your team can cut resolution time by 44%.
Get ahead of known issues in ways Zendesk can’t
Proactive tools help your team solve problems before customers reach out, with minimal effort.
Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.
Martin Mason, Head of Customer & Employee Experience