Intercom

Send emails, chats, posts, pushes, banners and series to capture new leads on your website, and connect with your customers in context.

Get started with Intercom Messages

Create and organise all your outbound content — Messages, Custom Bots, Mobile Carousels, and Product tours.

Outbound — Home of Messages, Product Tours, Custom Bots & Mobile Carousels

Damon Alexander

Beth-Ann Sher

Ruairí Galavan

How to send perfect messages and targeted campaigns.

Outbound Messages & Campaigns

Learn when and how to improve your message with A/B testing and control groups

A/B test different message variations

Set up the perfect audience and delivery method for your messages.

Message rules: When, how, and to whom should a message be sent

Filter and tag your users and leads using a CSV file to create a targeted audience.

Filter audience from a CSV

Intercom events can be used in many different ways, this article covers the two most important that you’ll use when you message customers.

Using events as filters and triggers - What’s the difference?

Set a message live that'll send to the right people automatically over time. Or, send a message to your customers in real time.

Dynamic and Fixed message audiences: what’s the difference?

When and why you should send an email, a chat, a post, or a push message.

Choose the right channel for your message

Automatically add your customer's name, company, fallbacks and more to your message.

Personalizing messages using variables

Give every message a goal, so you can see how well it prompts users to act.

Measure message effectiveness with goals

Inspire customers to take action. Focus on what they need and how they feel.

Write engaging message content

Run a control group experiment to help you prove the impact of your messages.

Prove the impact of your messages with control groups

The best image dimensions for emails, in-app messages and conversations.

What size should images be in my message?

Send your customers surveys in and outside your product.

Can I send surveys using Intercom?

Can I turn off replies for messages I send?

Your message statistics explained

Understand how your banners are engaging your customers over time, and how effectively they drive action.

See how your banners are performing

Easily export message and campaign data as a CSV file.

Export your message data

Sending messages with Intercom

Guide people from their first interaction with you to becoming paying customers with effective messaging.

Create an effective onboarding series

An easy-to-follow template to nurture free users to become paying customers.

Nurture free users into paying customers: A Smart Campaign for 'freemium' businesses

Target specific leads, set your goal, write effective messages and more.

Convert leads to users with series

Automatically nurture your new leads to buy from your store.

Convert website visitors into repeat buyers: A Smart Campaign for eCommerce

Liam Keegan

Example campaigns and best practices

Community

Webinars

Academy

Find answers and get help from Intercom Support and Community Experts