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Freshdesk alternative

Personalized support or efficient teams? We say choose both.

Freshdesk and other ticketing systems make you choose. It’s either personal or efficient. We give you both. Intercom puts fast response times and personal conversations together to boost your team's efficiency with powerful, personal workflows and bots.
  • 85%

    say Intercom is easy to set up vs. 77% with Zendesk

  • 93%

    are happy with Intercom’s performance and reliability vs. 87% for Zendesk

  • 90%

    say Intercom is easy to use vs. 83% for Zendesk

We can back it up, too

Our customers have made us the Leader on G2 for Conversational Support, Help Desk, and Chatbots.

Like your average help desk—only much better

We’ve got all the tools to keep your support team fast and efficient.
  • Omnichannel inbox

    Reply to your customers wherever they are—your product, phone, email, social media, and more—all from a single inbox.
  • Advanced workflows

    From SLAs to ticketing, build automated workflows that efficiently manage VIP and complex issues.
  • Chart Icon

    Robust reporting

    Built-in and custom reports track support performance—and reveal conversation trends with insights driven by machine-learning.
  • Premier services

    Your Premier Services team will partner with you every step of the way to make sure you and your team are set up for long term success.

The best customer experiences start with the Messenger

68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.

Save your team and customers time with self-service

Your support team can cut resolution time by 44% with Intercom’s industry-leading automation.

Proactive, not just reactive—that’s the Intercom advantage

Our proactive tools help your support team solve problems before customers even need to reach out.

“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”
Danny Matteson, Publisher Success Manager


A platform that’s flexible enough to grow with your business and your customers
Intercom works across the entire customer journey, and has 300+ powerful integrations so your team can work smarter instead of harder.