New

The Business Messenger, reimagined.

Grow faster at every stage with the only messenger designed for more than live chat.

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Customizable home screen

Tailor personalized experiences for leads and customers when they open the Messenger.
Cone

Apps in the Messenger

Prompt leads to take the best next step in their buying journey automatically with 100+ apps.
Twist

Chat bots New

Free up your team by automating simple tasks or entire workflows with powerful chatbots.

Turn more of your hard-earned visitors into qualified leads

Let the Messenger do the work for you with targeted messages, chat bots and a customizable home screen.

Lead capture apps

Acquire leads with engaging content and calls-to-action on your home screen.
Lead capture apps

Advanced targeting

Target leads with interactive messages based on their behavior, enrichment data, referral URL and more.

Messenger visibility options

Use enrichment data to target which visitors see the Messenger, when and where.

Custom bots

Create the perfect chatbot in minutes that works 24/7 – finding the best leads on your site.
See our chatbots for sales and marketing

Grow your pipeline, not your workload

Automatically get qualified leads with chat bots, then convert them seamlessly from the Messenger.

Bot-powered meeting scheduling

Wake up every day to newly qualified leads in your pipeline and meetings on your calendar.

Automatic lead qualification

Qualify leads automatically with Custom Bots and let your sales team focus on people who are ready to buy.

Book demos, start calls

Convert leads in the Messenger by enabling intuitive apps that move more leads down the funnel.
Demos calls

Intelligent lead routing

Create powerful rules that instantly send the best leads to the right salesperson to start selling faster.
See more features

Empower customers to help themselves

Help customers get answers fast - sometimes without even starting a conversation.

Self-service answers

Let customers find and view answers from your help center in the Messenger.

Proactive support

Keep users updated on outages, announcements and more on your home screen.

Take actions in the Messenger

Let customers upgrade, check orders and more in a click.
Actions
See our chatbots for support New

And a truly extensible platform

Build your own Messenger apps in a matter of hours – for just your team, or for the whole world.

Learn more
“We built an invoice app in less than a day. Immediately, our support experience improved because our customers got information they needed faster.”
James Peter, Founder
ChargeDesk
Chargedesk
“Our app lets Intercom users provide a better customer experience by letting prospects call sales reps directly from the Messenger. Building was a very smooth process.”
Maïa Metz, VP of Product
Aircall
Aircall
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“Our app lets Intercom users provide a better customer experience by letting prospects call sales reps directly from the Messenger. Building was a very smooth process.”
Maïa Metz, VP of Product
Aircall
Aircall
“We built an invoice app in less than a day. Immediately, our support experience improved because our customers got information they needed faster.”
James Peter, Founder
ChargeDesk
Chargedesk